社会学评论. 2025, 13(1): 28-52.
Based on in-depth interviews and participatory observations with
government departments across the country, this article takes the national integrated
government service platform as an example to analyze the various links involved in
its operation, including“information”,“coordination”,“supervision”, and“management”, revealing the changes brought by the platform organization to the national
governance function. The platform organization enables the central government,
which relied on local information in the past, to directly engage in dialogue with the
public. Grassroots governments have transformed into“borrowing channels”and
“demanding data”, reshaping the relationship between the central and local governments in the demand response process. The state has transformed the task of
identifying and responding to social needs into a shared task for the government,
platform enterprises, and the public through platform organizations, thereby connecting the“social synapse”with the“national center”,promoting resource sharing,
and revitalizing unity. The internal and external supervision and evaluation formed
around the platform organization not only allows the country to“see”society, but also
enables the public to“see”the country more clearly. In the above process, the
platform organization operates around the goal of“precision”,which has also become
the main characteristic of platform organization operation management. This feature,
along with the tension between local governance capacity and public demand, also
constitutes a significant issue.
